Browser & Technical Troubleshooting Guide

This guide helps you resolve common browser-related and technical issues that may affect your experience in Hawzu.

Most issues are caused by browser state, caching, or extensions and can be fixed quickly.

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Page Not Loading or Loading Slowly

Problem
Pages take a long time to load, partially load, or do not load at all.

Possible Causes

• Stale browser cache
• Unsupported or outdated browser
• Network instability
• Interfering browser extensions

Solutions

1. Hard Refresh

• Perform a hard refresh:
  • Windows/Linux: Ctrl + F5
  • macOS: Cmd + R

2. Clear Cache and Cookies

• Clear browser cache and cookies
• Reload the page after clearing

3. Browser Compatibility

• Use a supported browser:
  • Chrome
  • Firefox
  • Safari
  • Edge
• Update your browser to the latest version

4. Network Check

• Verify your internet connection is stable
• Try switching networks if possible

5. Disable Extensions

• Temporarily disable browser extensions
• Ad blockers, password managers, or privacy tools may interfere

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Buttons or Features Not Working

Problem
Buttons, forms, dropdowns, or actions do not respond.

Possible Causes

• JavaScript execution errors
• Cached outdated application state
• Browser extensions interfering with scripts

Solutions

1. Refresh the Page

• Reload the page and retry the action
• Try a hard refresh if needed

2. Ensure JavaScript Is Enabled

• JavaScript must be enabled for Hawzu to function correctly
• Check browser settings if unsure

3. Check Browser Console (Advanced)

• Open Developer Tools (F12 or Cmd + Option + I)
• Look for red error messages in the Console tab
• If errors are present, capture them and contact support

4. Update Browser

• Older browser versions may not support newer features
• Update to the latest stable version

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Display or Layout Issues

Problem
UI elements look misaligned, overlapping, or broken.

Possible Causes

• Browser zoom or OS scaling
• Unsupported screen resolution
• Outdated browser rendering engine

Solutions

1. Reset Zoom

• Set browser zoom to 100%
• Avoid custom zoom levels for best layout accuracy

2. Check Screen Scaling

• Ensure OS display scaling is set to recommended values
• High scaling values may affect layout

3. Use Supported Browsers

• Ensure you are using a modern browser
• Update if the issue persists

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Performance Feels Slow

Problem
Navigation or interactions feel sluggish.

Solutions

• Close unused browser tabs
• Avoid running heavy applications simultaneously
• Clear cache and reload
• Try incognito/private mode to rule out extensions

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When to Contact Support

Contact support@snoowl.com if:

• Issues persist across multiple browsers
• Errors appear consistently in the browser console
• UI breaks after every refresh
• Multiple users experience the same problem

Include:

• Browser name and version
• Operating system
• Screenshots or console errors (if available)

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Most browser-related issues are quick to fix. A refresh or cache clear solves the majority of cases — and we’re always here if it doesn’t.