#Test Execution Troubleshooting - Test Runs Guide

#Cannot Create Test Runs

Problem: Unable to create new test runs.

Solutions:

1. Check Permissions

   • Verify you have permission to create test runs
   • Ensure you’re a member of the project

2. Release Status

   • If creating a test run within a release, check the release status
   • Releases in Draft, Rejected, Paused, Completed, or Archived status cannot have test runs
   • Use releases with In Progress, In Review, or Approved status

3. Test Case Selection

   • Ensure you’ve selected at least one test case
   • Verify the test cases are available and not deleted

#Test Run Status Not Updating

Problem: Test run status doesn’t reflect current execution state.

Solutions:

1. Refresh the Page

   • Refresh your browser to see the latest status
   • Status updates may take a moment to propagate

2. Check Test Case Statuses

   • Verify individual test case statuses within the test run
   • The test run status is calculated from test case statuses

3. Complete All Test Cases

   • Ensure all test cases have been executed
   • Test runs show “Completed” only when all test cases are executed

#Cannot Execute Test Cases

Problem: Unable to execute test cases in a test run.

Solutions:

1. Test Run Status

   • Verify the test run is active and not completed
   • Check if the test run has been closed or archived

2. Release Executability

   • If the test run is in a release, check release status
   • Releases must be in executable status (In Progress, In Review, Approved)

3. Permissions

   • Verify you have permission to execute test cases
   • Check if test cases are assigned to you or if you can execute unassigned ones