#Troubleshooting Overview - Common Issues Guide

This guide helps you resolve common issues you may encounter while using the Test Case Management platform. Troubleshooting guides are organized by issue category to help you quickly find solutions.

#Troubleshooting Categories

#Authentication Issues

Problems with logging in, password reset, two-factor authentication, and session management.

#Access & Permissions

Issues with access denied errors, project visibility, and permission problems.

#Network & Server Errors

Network errors, server errors, and page not found issues.

#Test Case Management

Problems creating, editing, or viewing test cases.

#Test Execution

Issues with creating test runs, updating status, and executing test cases.

#Defect Management

Problems creating defects and linking them to test cases.

#Data & Import/Export

Issues with importing test cases or exporting data.

#Browser & Technical Issues

Page loading problems, feature issues, and display problems.

#General Troubleshooting

General troubleshooting steps, reporting issues, and getting additional help.

#Quick Troubleshooting Steps

If you’re experiencing an issue, try these general steps first:

1. Refresh the Page - Many issues can be resolved with a simple page refresh
2. Clear Browser Cache - Clear your browser cache and cookies
3. Check Permissions - Verify you have the necessary permissions
4. Try Different Browser - Test in a different browser or incognito mode
5. Check Network - Verify your internet connection is stable

#Prevention Tips

To avoid common issues:

1. Keep Browser Updated: Use the latest browser version
2. Clear Cache Regularly: Clear browser cache periodically
3. Check Permissions: Verify you have necessary permissions before starting work
4. Save Frequently: Save your work regularly to avoid data loss
5. Use Supported Browsers: Stick to recommended browsers
6. Stable Connection: Use a stable internet connection for important work
7. Follow Best Practices: Review and follow Best Practices guidelines

#Still Need Help?

If you can’t find a solution in the troubleshooting guides:

1. Check Documentation: Browse the detailed guides for specific features
2. Review FAQs: See the FAQs for common questions
3. Contact Support: Email support@snoowl.com with details about your issue