#General Platform FAQs - Common Questions

#What browsers are supported?

The platform supports modern browsers including:

• Google Chrome (latest version)
• Mozilla Firefox (latest version)
• Safari (latest version)
• Microsoft Edge (latest version)

#Can I use the platform on mobile devices?

The platform is optimized for desktop use. While it may work on mobile browsers, the full experience is best on desktop or tablet devices.

#How do I search for test cases?

You can search for test cases using:

• The search bar in the Repository page
• Filters by folder, type, priority, etc.
• Spotlight search (Cmd+K or Ctrl+K)

#What is the Spotlight search?

Spotlight is a quick search feature accessible with Cmd+K (Mac) or Ctrl+K (Windows/Linux). It allows you to quickly find and navigate to pages, test cases, and other resources.

#Can I export data?

Yes, you can export:

• Test cases to Excel or other formats
• Test run results
• Defect reports
• Release reports

See the Import & Export guide for details.

#How do I customize fields?

You can customize fields for test cases and defects:

1. Navigate to Configuration > Custom Fields
2. Create new fields with your desired types
3. Fields will appear in test case and defect forms

See the Custom Fields guide for details.

#What are parameters?

Parameters are workspace-level variables that can be used in test cases and other places. They help maintain consistency and make updates easier when values change.

See the Parameters guide for details.

#How do I use Observatory?

Observatory provides advanced analytics and insights:

1. Navigate to Observatory from the project sidebar
2. Create custom panels with charts and metrics
3. Track test coverage, execution trends, and more

See the Observatory guide for details.

#Can I integrate with other tools?

Yes, the platform supports integrations. See the Integrations section for available integrations and setup instructions.

#How do I get help?

You can get help by:

• Checking the Troubleshooting guide
• Reviewing Best Practices
• Contacting support at support@snoowl.com
• Using the Login Help page for authentication issues

#Is there an API?

Yes, the platform provides an API for programmatic access. See the API Integration guide for documentation and examples.

#How do I manage access tokens?

To manage access tokens:

1. Navigate to User Management > Access Tokens
2. Create new tokens for API access
3. Revoke tokens when no longer needed

See the Access Tokens guide for details.