#Getting Started FAQs - Account & Login Questions

#How do I create an account?

To create an account:

1. Navigate to the signup page
2. Enter your business email address
3. Click “Create Account”
4. Check your email for a verification link
5. Click the verification link to activate your account

For detailed instructions, see the Sign Up guide.

#Can I use a personal email address?

No, you must use a business email address to create an account. Personal email providers (Gmail, Yahoo, Outlook, etc.) are not accepted. This ensures proper account management and security.

#How do I log in?

To log in:

1. Navigate to the login page
2. Enter your email address and password
3. If you have 2FA enabled, enter the 6-digit code from your authenticator app
4. Click “Sign In”

For more details, see the Login guide.

#What is two-factor authentication (2FA)?

Two-factor authentication adds an extra layer of security to your account. After entering your password, you’ll be prompted to enter a 6-digit code from an authenticator app (like Google Authenticator or Authy). This helps protect your account even if your password is compromised.

#How do I reset my password?

To reset your password:

1. Go to the login page
2. Click “Need help logging in?”
3. Select “Forgot Password”
4. Enter your email address
5. Click “Send Reset Link”
6. Check your email and follow the instructions

See the Login Help page for more information.