#General Troubleshooting & Support Guide

#When All Else Fails

If you’ve tried the solutions above and still have issues:

1. Clear Browser Data

   • Clear cache, cookies, and site data
   • Restart your browser

2. Try Different Browser

   • Test in a different browser
   • Use incognito/private mode

3. Check Network

   • Verify internet connection
   • Try a different network
   • Check VPN or proxy settings

4. Contact Support

   • Gather information about the issue:
     • What were you trying to do?
     • What error messages did you see?
     • When did the issue occur?
     • What browser and version are you using?
   • Email support at support@snoowl.com
   • Include screenshots if possible

#Reporting Issues

When reporting issues to support, include:

• Description: What were you trying to do?
• Expected Behavior: What should have happened?
• Actual Behavior: What actually happened?
• Error Messages: Any error messages or codes
• Steps to Reproduce: Detailed steps to reproduce the issue
• Environment: Browser, OS, device information
• Screenshots: Visual evidence of the issue
• Frequency: Does it happen always or sometimes?

#Getting Additional Help

#Documentation

• Review the Best Practices guide
• Check feature-specific documentation
• Review FAQs for common questions

#Support Channels

• Email: support@snoowl.com
• Login Help: Login Help Page
• Documentation: Browse the documentation for detailed guides

#Community

• Check with your team members
• Consult your workspace or project administrator
• Review internal team documentation