#Authentication Troubleshooting - Login Issues Guide

#Cannot Log In

Problem: Unable to sign in to your account.

Solutions:

1. Verify Email and Password

   • Double-check that you’re using the correct email address
   • Ensure your password is correct (passwords are case-sensitive)
   • Try copying and pasting your password to avoid typos

2. Check Account Status

   • Verify that your account has been activated (check for verification email)
   • If you haven’t verified your account, use the Login Help page to resend the verification email

3. Clear Browser Cache

   • Clear your browser’s cache and cookies
   • Try logging in using an incognito/private browsing window
   • Disable browser extensions temporarily

4. Password Reset

   • Use the “Forgot Password” option on the login page
   • Check your email for the password reset link
   • Follow the instructions to create a new password

#Two-Factor Authentication (2FA) Issues

Problem: Cannot complete 2FA verification.

Solutions:

1. Verify Authenticator App

   • Ensure your authenticator app is synchronized
   • Check that the time on your device is correct
   • Generate a new code and try again

2. Code Not Working

   • Make sure you’re entering all 6 digits
   • Enter the code quickly before it expires
   • Wait for a new code if the current one has expired

3. Lost Access to Authenticator

   • Contact support at support@snoowl.com
   • Provide your account email and verification details
   • Support can help you regain access to your account

#Session Expired

Problem: You’re logged out unexpectedly or see “Session Expired” messages.

Solutions:

1. Re-login

   • Simply log in again using your credentials
   • You’ll be redirected back to the page you were viewing

2. Check Session Timeout

   • Sessions expire after a period of inactivity
   • Log in again to continue your work

3. Browser Issues

   • Clear browser cookies if sessions aren’t persisting
   • Check that cookies are enabled in your browser settings